Apparel and Accessory items:
If for any reason, you are not satisfied with your online purchase, we will accept returns and exchanges of unworn, unwashed merchandise within 7 days of purchase.*
All returned merchandise will be charged an AED 20 return processing fee, which will be deducted from your merchandise credit or refund. We will waive the return processing fee for item(s) returned within 7 days for the following reasons:
- Damaged/defective product
- Exchange orders
- An error occurred on our part while shipping your order
- Refunds for returned items will be issued in the original form of payment
Additional information and exceptions:
- Returned products must be in new condition. We are unable to accept returns of worn products.
- You are responsible for the return shipping charges unless an error occurred on our part while shipping your order
- For reasons due to consumer protection and health codes, certain personal care products are not able to be returned if they have been If none of the security seals has been broken, the item may be returned.
- Received a wrong product(s) (e.g. wrong size, wrong colour, different product)
- Received a product with physical damage (e.g. dented, scratched, shattered)
The Buyer must inform THE SELLER MARKETPLACE BR 2 within 24 hours from the delivery date.
We do not accept returns/exchanges on the following;-
- Final / Clearance Sale items
- Swimwear or Bodysuits (for hygiene reasons)
All products must be returned in the following condition;-
- Unworn
- Tags attached
- In original packaging
- Without perfume or deodorant smells
- Without makeup or fake tan marks
If the returned garment/s do not match the above conditions the order will be returned to the sender.
Order Cancellation
Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED20 cancellation fee. This is a common carrier fee for package interception.
If you decide you want to cancel your order after the item has shipped, you will be charged for the shipping cost. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional 20% restocking fee.
BILLING:
There is a non-refundable fee taken from our third-party billing system.
ESTIMATED SHIPPING AND DELIVERY:
Backorder: 2 weeks